Airedale Air Conditioning: Frequently Asked Questions
Date: 03rd October 2017 | Posted by: Airedale Team | Posted in: Blog
This week we're answering your frequently asked questions.
Make sure you check back every day to see additional content.
- Tuesday - Service and Maintenance
- Wednesday - UK Sales
- Thursday - Exports
- Friday - Spares
Will you repair any air conditioning system?
Airedale will service, maintain and repair air conditioning systems manufactured by any supplier.
We frequently repair air conditioning systems that we have not manufactured and also take over the maintenance of systems that may have been in-situ for quite some time.
At the first maintenance visit we will assess your current air conditioning system and will make recommendations should any replacements or repairs be necessary.
What areas of the UK do you cover ?
We have well over 50 factory trained engineers covering the whole of the UK.
Are engineer callouts limited to normal working hours and in an emergency breakdown situation how do we contact you?
Airedale provides air conditioning servicing and maintenance cover 24/7/365.
We can also provide faster response times for critical sites (ie: 4hrs).
We have a dedicated emergency telephone number which is given to all our service and maintenance contract holders, to provide 24/7/365 peace of mind.
What about leak testing for F-Gas compliance ?
No need to worry, an Airedale service and maintenance contract will ensure you are compliant, and will also provide you with regular, planned maintenance to improve the performance and efficiency of your equipment.
Our industry-trained engineers are experts in handling, not only Airedale products, but other manufacturers’ equipment too.
Do you hold stock of key components?
Yes, as the largest and one of the few remaining UK manufacturers, we hold over £1.5 Million pounds of stock at our HQ in Leeds ready for any eventuality.
Airedale are also the largest stockholder of Turbocor Compressors and Parts in the UK with specialist engineers ready to diagnose any problems and complete all works required.
Do Airedale provide a design and installation service?
Typically we supply and manufacture equipment only. Design and installation should be carried out by a HVAC approved contractor prior and after manufacture respectively.
Do Airedale have a standard price list for air conditioning units?
All quotations are prepared on a job-by-job basis and tailored to suit the specific needs of the project. Please contact the Airedale Customer Services team for a quotation or more information.
What are approximate lead times for Airedale products?
Chilled water ceiling cassettes 4-5 working weeks
- Small condensing units 4-5 working weeks
- Precision Air Conditioning (PAC) 6-7 working weeks
- Chillers and large condensing units 8 working weeks
All lead times start from the acceptance of purchase order and should be checked prior to placing an order.
Variations to standard lead times may apply due to high factory production load, public holidays or bespoke/special products.
Do Airedale manufacture bespoke products?
Yes. Airedale can offer design solutions based on modifications of our existing products. Please contact our customer services team for more details.
If I require spare parts, do I contact the customer services team?
Airedale has a dedicated spares team who can assist with any spare part queries. Please contact reception on 0113 239 1000 and request the spares dept.
What are Airedale's opening hours?
Office hours are Monday – Thursday 8am – 5pm, Friday 8am – 4pm
British manufactured, quality, innovative products, state-of-the-art manufacturing facility, a proven track record in the industry, award winning company, products and people with over 40 years experience.
Airedale’s current clients include telecoms companies, data centres, banks, system integrators, hospitals etc. We’ve worked with the Stock Exchange, Royal Mint, a lot of high-end end users who have critical facilities that need air conditioning for a critical application.
We’ve worked with TeleYemen for 20 years, Etisalat in the UAE, we’ve worked with for 20 years, and back home in the UK we've worked with British Telecoms for over 20-30 years.
Airedale is recognised as one of the Top 5 Precision Air Conditioning (PAC) manufacturers globally in regard to technology, innovation, price, and having different product ranges to meet different specifications.
Does Airedale have any representative / approved distributor in our country?
It is likely that we would have a representative in your country. You can check our global partners here, and if you don't find what you are looking for, get in touch and we can introduce you to the appropriate person.
Could I become an Airedale Business Partner/approved distributor in my country?
Airedale has representatives and partners in over 60 countries, and are currently accepting inquiries for new business partners in different territories.
With the way that the market is evolving, its now possible to have more than one business partner per territory as each partner will have its own strengths, within business, within market sectors, financially, technically and from an aftersales point of view.
If your company would like to work with Airedale in your country, get in touch with us via email@example.com.
We would then try to understand from your company profile;
• your history of trading,
• demonstrable financial capability,
• your existing partners,
• that you have a good understanding of the route to market,
• your company's influence with specifiers, designers, end users,
• and your relationships with installers and contractors.
From there we would establish correspondence and ascertain whether its mutually beneficial to work together, followed by a trial period over the course of 3-6 months to see if there are any commercial offers, what the feedback was, etc. and at that point we would probably have a meeting, we would visit your country, visit customers together and see how we can develop more business.
Which brands do you hold in stock?
Airedale holds about 1.5 Million pounds worth of stock on-site at our head office and manufacturing facility in Leeds. We deal direct with a wide range of UK and international manufacturers and as such are able to offer genuine components at competitive prices. Take a look at the list of brands we stock .
What is the quickest way to get spares ordered and delivered?
Ordering is easy with our dedicated spares hotline, which gives you direct access to the Airedale spares team. Simply call, +44 (0)113 239 1000 or email firstname.lastname@example.org and you should hear back from us within 4-12 hours on work days( Monday - Friday).
We offer express delivery for next day delivery, or if you are in the area, you should be able to collect your item(s) from the Despatch Office.
Our shipping partners are:
- FedEx UK
- Interlink express
- Professional Response Couriers
- Pallet Force
What types of Air Conditioning spares do you hold?
- Compressors (Screw compressors, scroll compressors, centrifugal compressors and TG310 compressors.)
- Chiller Spares (Compressors, condensers, evaporators, and small electrical and refrigeration parts etc.)
- Precision Air Conditioning Spares ( Scroll compressors, controllers, pCO 5+, humidifyer cylinders, EC plug fans, G3 filters, F6 filters, electronic expansion valves and more...)